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BUYERS GUIDE

 

1. Set up your account on the From Cook to Chef marketplace

Either you can click on SIGN UP at the top of the page, or you can click on an item for sale & when you hit the BUY button it will ask you to set up an account before you carry on.

Enter your email, your name (only your first name will show on the public part of the website), and a password. Then hit the CREATE ACCOUNT button.

An email will be sent to your email address – just open the email and hit the VERIFY button. You are now set up on the website.

2a. Buying the item using Stripe (credit & debit cards)

If you already hit BUY on an item, the website should drop you right inside the buying section for that item. (If you just selected the SIGN UP at the top of the page, you will be dropped into all the listings & you can choose what to buy)

 

Once you clicked BUY, you can add an optional message to the seller.

(Please do not try to deal with the seller outside of the website because you will lose all security & safeguarding features that are in place when you use our approved payment providers. We do see ALL messages enetered into the From Cook to Chef marketplace  & we keep a record of them in case of any dispute between the buyer and the seller. We do not see your credit card / bank account details at any time.)

Enter your credit card / debit card number, the expiry date, the 3 figure CVC code, and your postcode and then hit the CONFIRM PAYMENT button. The seller then has to accept the transaction and the payment then goes through. (you can also send a message to the seller if you want to).

Once the buyer has accepted the transaction, the money is taken from your account and put on hold until the transaction is completed i.e. you have received or collected the product.

When you receive the product, write any comments you need to, and then mark it as COMPLETED. The seller will now receive their cash.

2b. Buying the item using Paypal (paypal & credit cards)

If you already hit BUY on an item, the website should drop you right inside the buying section for that item. (If you just selected the SIGN UP at the top of the page, you will be dropped into all the listings & you can choose what to buy)

 

Once you clicked BUY, you can add an optional message to the seller.

(Please do not try to deal with the seller outside of the website because you will lose all security & safeguarding features that are in place when you use our approved payment providers. We do see ALL messages entered into the From Cook to Chef marketplace & we keep a record of them in case of any dispute between the buyer and the seller. We do not see your credit card / bank account details at any time.)

3. Feedback & reviews

Once the transaction is completed, you will be asked if you want to review the seller. Just as on Ebay, this feedack is really useful for all the other users of the marketplace so we do encourage you to fill in the feedback – it only takes 1 minute. It will ask you for a commet on how the transaction went, and then ask you to rate the seller as either Positive or Negative… thats it ! (The seller will also be asked to rate you, if they want to,  and so you can build up a great buyers rating  on the marketplace)